Contact
506 642-1360 (Mon - Fri, 11:00 - 5:00 AST)
shopvisitors@gmail.com 
             
Our storefront is temporarily closed.
               
Visitors

 145 Union Street, Saint John, NB, E2L 1Z7

Regular hours
Monday - Wednesday
10:30 am - 5:30 pm
Thursday - Friday
10:30 am - 6:30 pm
Saturday -
10:30 am - 5:30 pm
Sunday -
Closed

 

What's the shop called?
It's called Visitors as opposed to "visitor's", "shop visitors", or "visitors shop and gallery."

What does "Visitors" mean?
"
A visitor often stays some time, for social pleasure, for business, sightseeing, and more." The name refers to the role of visitors on the land, to the exchange between places, and to welcoming guests within our space.

COLLECTIONS

What types of clothing and accessories are available?

Visitors handpicks apparel collections that move between designer, vintage and everyday basics. We carry one-of-a-kind items items for all genders and bodies ranging from XXS to extended sizes.

For limited edition clothing collections, we do our best to carry a selection of sizes for each design as available. If you have a special request for sizing, please let us know and we will be happy to to arrange a custom order with a designer. A deposit may be required on custom orders.

Where are your collections sourced? 
They are sourced from our consignment clients, represented artists, and wholesale partners. For new products, we work with artists and designers using sustainable methods of making. Visitors' line of products are made in collaboration with artists, businesses, craftspeople and designers within our community.

What is “All Genders”?

“All Genders” is a term with a similar meaning to "Unisex", suggesting that gender is a spectrum and that garments can be worn by any gender, based on a person's individual preferences. It’s important for customers to feel welcome to express themselves through fashion.
 

ORDERING

I’m having trouble placing my order. What can I do?
We are sorry to hear that you're experiencing an issue when placing your order. Please email shopvisitors@gmail.com and tell us about the issue. We will do our best to correct it as soon as possible and get your order placed.

Alternatively, we can process your order for you over the phone, please feel free to give us a call at 506 642-1360. (Mon - Fri, 11:00 - 5:00 AST)

I need to make a change to my order. Is this possible?

Please contact us immediately with any changes to your order. We ship within 24 hours, and once an order has been sent out, we are unable to make changes or cancel an order.

I can't access my account.

If you are experiencing an issue with your account, please email shopvisitors@gmail.com.

Alternatively, we can process your order for you over the phone, please feel free to give us a call at 506 642-1360. (Mon - Fri, 11:00 - 5:00 AST)

I'm unsure about the sizing of an item. What should I do?
Because Visitors handpicks garments from across the eras, we recommend reviewing the measurements provided on each item listing prior to placing your order. Please see the page on Sizing where you will find guidelines for taking your measurements as well as international sizing standards.

If you have a sizing question, please feel free to email us at shopvisitors@gmail.com, and we will do our best to help you determine the best fit. We also recommend measuring your best fitting garments and comparing them to our pieces to help you determine the fit.

Can I return or exchange items?

Please see the section on returns & exchanges for complete details.

 

PAYMENT & TAXES

Can I use shop credit online?
Unfortunately at this time we cannot apply shop credit to online orders, but can process your order for you over the phone. Please give us a call at 506 642-1360. (Mon - Fri, 11:00 - 5:00 AST)

Can I use an online gift card in store or can I use an in store gift card online?

While gift cards can be purchased online, at this time, they can only be redeemed in store. Gift cards purchased in store cannot be applied to online purchases. We are working on a cross-platform gift card system and hope to introduce it in the near future. 

Do you charge taxes or duties?

We charge HST + GST on all items sold based on your location within Canada. If you live outside of Canada, additional fees may be charged on your order.

Do you offer international shipping?

Yes, we do. For more information, please see the section on shipping for complete details.

PRIVACY

We are committed to protecting the privacy and personal information of customers. We do not store your credit card details on our server. All credit card purchases are processed through a secure payment gateway. We also do not rent, sell or distribute our customer base or newsletter subscribers to anyone.

For more information, see our Terms & Privacy notice.

How do I unsubscribe from your newsletter?

You can change your preferences or unsubscribe at any time via the the link in our newsletter footer, or by emailing us at shopvisitors@gmail.com.